Vanderbilt Mortgage and Finance, Inc., a Berkshire Hathaway company, has implemented an internal customer satisfaction scoring system aimed at measuring the overall experience of its home loan origination process.
The internal customer satisfaction score that Vanderbilt has created is a metric calculated from surveyed responses by customers within two weeks of funding their loan. The customers are asked to give a score ranging from zero to 10 on how likely they are to recommend Vanderbilt Mortgage to family and friends based on their home loan origination experience.
“We want to be transparent about the feedback we receive from our customers,” said Eric Hamilton, president of Vanderbilt Mortgage and Finance, Inc. “Continuously listening to customers’ needs in order to improve is our top priority. This scored system gives us a structured way to measure how we are doing and determine in which areas we can do better. It’s important for us to meet and exceed our customers’ expectations.”
To view the multimedia release go to:
http://www.multivu.com/players/English/7716456-vanderbilt-mortgage-customer-survey/
The U.S. workforce is changing and, with it, so are the ways in which employees are being relocated for companies across the United States. Cartus Corporation, a leading provider of global relocation services, recently released its 2017 Domestic U.S. Relocation Policy and Practices Survey results, a report that examines the responses of 141 mobility managers representing more than 10 million employees. While the overall survey explores trends in how companies are supporting home sale for transferring employees, responding to a growing rental population, and developing intern programs, the primary finding is the identification of a changing pattern in employee relocation, in which an increasing demand for flexibility is translating into different types of work transfers.
To view the multimedia release go to:
https://www.multivu.com/players/English/8035752-new-cartus-survey-shows-employee-relocation-trends/
As the global relocation landscape continues to change, leading multinational companies are navigating through it with new approaches that help them get their preferred employees to take global transfers while controlling costs. For the seventh time since 2002, Cartus Corporation has released its Trends in Global Relocation: Global Mobility Policy and Practices survey report, which outlines the challenges companies are facing, the solutions they are employing and where they are sending their transferring employees. Sponsored by the National Foreign Trade Council (NFTC), the study elicited responses from 176 mobility managers – representing nearly 10 million employees, globally – on dozens of topics. Below are just three of multiple key findings that can be found by reading the full report.
To view the multimedia release go to:
http://www.multivu.com/players/English/7988051-cartus-global-relocation-trends-survey-2016/
