Cicero Inc., a global leader in customer experience management and desktop integration, announced that it has released Cicero XM Discovery 2.1, adding application performance to its existing award-winning desktop activity monitoring and reporting product. Using Cicero XM Discovery, companies can capture and monitor desktop activities and application performance data to ‘find and fix’ process bottlenecks and technical problems across the enterprise. As pioneers in the idea of efforts analytics, empowering agents to give every customer the best experience, Cicero will continue to spotlight their theme of “Find and Fix” solutions for the contact center with a series of partnered events with Frost & Sullivan.
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The results of The State of Compliance: 2011, an inaugural study conducted by PwC US and Compliance Week, will be released today at the Compliance Week 2011 6th Annual Conference for corporate financial, legal, risk, audit and compliance officers in Washington, D.C. The report – the first of its kind – identifies a wide range of compliance issues confronting organizations today and will stay current as new companies participate, accurately reflecting the changing compliance landscape.
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Carol Baldwin-Moody of Wilmington Trust describes the challenges that are present in her line of work as senior vice president and chief risk officer. There is a strong legal backing to every major issue in today’s society. Baldwin-Moody has come across several scenarios that aren’t covered by the dated constitutional law in effect today. In past years, a risk officer was thought to be a management concept that would be useful, but not worth the investment. Lately, a risk officer career has become an indispensible resource in the corporate world.
The law plays an important role in every aspect of our lives. Even something that seems simple, like the ability to send a text message and donate money to a charitable organization, requires contract law to come into play. If a career as a compliance officer is of interest to you, an online legal studies degree from Kaplan University could be the first step in working toward that goal.* A legal studies degree allows students the unique opportunity to grow into a field that is constantly changing and evolving.
*Kaplan University's programs are designed to prepare graduates to pursue employment in their field of study, or in related fields. However, the University does not guarantee that graduates will be placed in any particular job, eligible for job advancement opportunities, or employed at all. Additional training or certification may be required.
“Social media, the first amendment, privacy; the law is so far behind in that trend. Blogs and all of that, that is a constant challenge for me today because everybody wants to talk the way they want to talk and in my job, I’m required to actually surveil peoples’ e-mails; I’m required by law. I look for certain words; well, that was ok when people used words. Now when they use ‘r u,’ I can’t surveil that. The privacy issue with kids and MySpace, that whole area of law, think about it; constitutional law was what we learned. There’s nothing in constitutional law that we learned 30 years ago, so if you’re into that, there’s going to be a lot of time. We need that because it’s evolutionary.
Globalization—if you think about what happened in the financial markets, the meltdown, it’s because there’s so much connection and therefore there are a lot of things going on in that arena where every country’s financial rules, they’re looking at them and comparing them. That’s another area- comparative law. Comparative law when it comes to the environment and financial services; those are two big things.
Health—the whole health debate; you may be thinking just about the politics but there’s a lot of law behind that. HIPA, all those rights, and think about the things they’re talking about from a political perspective—there’s a lot of law behind that.
Those are just three areas that are not only specific in terms of thinking outside of the box, but they actually go back to a lot of the fundamentals that are part of the law. Those are just three; that social media one, I don’t even want to tackle that one; I’m assigning that to my kids. Just think about it—it’s out there before anything has been screened. You think about the things that go on—it’s called the social media. There used to be the 6 o’clock news; there’s the 24 hour news, there’s the instant news now.
I think some of it’s great, I think some of the positive things about the technology, I just learned this, the fact that you could text five digits on your phone and the money was in Haiti instantly. But, a lot of people don’t realize how much legal work was behind the contractual agreement between the phone companies. There was a lot of legal work that was done in order for that to happen but yet young people, my daughter was one of them, it’s like, ‘ok mom,’ and then I start thinking; well I know what really happened. They had to get into a contract about that, but those are the kinds of things that at the end you see the result is phenomenal. Think about that 20 years ago—could not have happened.”
Kudzu.com, a website that helps homeowners choose the best service providers for their home and family, announces a multi-media partnership with HGTV.com to provide detailed, hyper-local listings of home service professionals by neighborhood, homeowner ratings and reviews of their experiences with specific companies and timely specials from local contractors.
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Bluefin Labs (www.bluefinlabs.com) unveiled technology today to discover and analyze what people say via social media about the shows and ads they watch on television in real time. The technology, currently in pilot with several global brands, agencies and media companies, lets marketers see audience response to mass media, providing insight to develop measurably more targeted and responsive campaigns.
To view Multimedia News Release, go to http://multivu.prnewswire.com/mnr/bluefinlabs/48357/
While the government claims to provide pricing for drugs and procedures, those listings only highlight what Medicare and Medicaid are willing to reimburse, not what those services actually cost. Hospitals, doctors and insurance companies provide patients with an itemized bill for care – but only AFTER the fact. The Healthcare Transparency Index, issued today by change:healthcare, is the first to provide healthcare consumers with ongoing trends data about actual healthcare costs – offering insight into critical opportunities for cost savings.
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THE EXTERMINATORS, premiering Wednesday, Feb. 4 at 10:30pm ET/PT on AandE, follows Billy Bretherton and his family who make up Vexcon, one of Louisiana’s busiest pest removal companies. For more information, visit http://www.aetv.com/the-exterminators
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With the flip of a switch on Thursday, the largest solar panel array in New Jersey will come to life on the campus of Janssen, Division of Ortho-McNeil-Janssen Pharmaceuticals, Inc., as company leaders and employees inaugurate the largest solar installation of any site among the Johnson & Johnson Family of Companies around the world.
To view Multimedia News Release, go to http://multivu.pACrnewswire.com/mnr/janssen/45911/
THE EXTERMINATORS, premiering Wednesday, Feb. 4 at 10:30pm ET/PT on AandE, follows Billy Bretherton and his family who make up Vexcon, one of Louisiana’s busiest pest removal companies. For more information, visit http://www.aetv.com/the-exterminators
