Vanderbilt Mortgage and Finance, Inc., a Berkshire Hathaway company, has implemented an internal customer satisfaction scoring system aimed at measuring the overall experience of its home loan origination process.
The internal customer satisfaction score that Vanderbilt has created is a metric calculated from surveyed responses by customers within two weeks of funding their loan. The customers are asked to give a score ranging from zero to 10 on how likely they are to recommend Vanderbilt Mortgage to family and friends based on their home loan origination experience.
“We want to be transparent about the feedback we receive from our customers,” said Eric Hamilton, president of Vanderbilt Mortgage and Finance, Inc. “Continuously listening to customers’ needs in order to improve is our top priority. This scored system gives us a structured way to measure how we are doing and determine in which areas we can do better. It’s important for us to meet and exceed our customers’ expectations.”
To view the multimedia release go to:
http://www.multivu.com/players/English/7716456-vanderbilt-mortgage-customer-survey/
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Ten years ago, JetBlue Airways (Nasdaq: JBLU) Captain Eric Scott invited a young traveler to visit the cockpit and unknowingly changed this boy’s life.
To view Multimedia News Release, go to http://www.multivu.com/mnr/63240-jetblue-pilot-mentor-inspires-student-to-pursue-aviation-career
http://www.targetcenteredgolf.com Eric Jones PGA Pro and World Long Drive Champion provides golf swing tips and golf instruction on how to play your most consistent golf. This golf FAQ discusses the importance of a pre-shot routine.
Eric Stonestreet, Emmy Award-winning actor on the hit TV show Modern Family and one of TV’s most playful personalities, is helping to inspire more play by inviting dog owners across the country to enter the third annual Beneful Dream Dog Park Contest. To enter the contest, dog owners are asked to answer the question: “If you had $500,000 to create a Dream Dog Park where you and your best buddy can play together, what would you do?” The Grand Prize Winner’s dream idea helps serve as inspiration for a $500,000 renovation of a dog park in his or her area. And, the Grand Prize winner receives $10,000 cash and a one year supply of Beneful brand dog food.
To view Multimedia News Release, go to https://www.multivu.com/mnr/57153-eric-stonestreet-kicks-off-3rd-annual-beneful-dream-dog-park-contest
