Cicero Inc., a global leader in customer experience management and desktop integration, announced that it has released Cicero XM Discovery 2.1, adding application performance to its existing award-winning desktop activity monitoring and reporting product. Using Cicero XM Discovery, companies can capture and monitor desktop activities and application performance data to ‘find and fix’ process bottlenecks and technical problems across the enterprise. As pioneers in the idea of efforts analytics, empowering agents to give every customer the best experience, Cicero will continue to spotlight their theme of “Find and Fix” solutions for the contact center with a series of partnered events with Frost & Sullivan.
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While the state of the economy and high unemployment are still top of mind for most Americans, it is the majority of the country’s young adults—not their parents—who are more optimistic and determined to improve their personal finances in 2011. The Chase Slate-U.S. News Consumer Monitor, released today by Chase Card Services, a division of JPMorgan Chase & Co. [NYSE: JPM], and U.S. News & World Report, found that young adults (ages 18-34) are most likely to want to save more and spend less money, pay down debts, and develop a budget in 2011 compared to others. In fact, while one in four Americans set a personal financial goal as their main New Year’s resolution, four in five Americans – including 98% of Americans aged 18-34 – indicated they will try to save more money and three in five will try to develop a budget in 2011.
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In a major advancement for green technology, the TCO Certified eco-label for electronics, together with display industry leader NEC, today announced the NEC MultiSync® EA222WMe computer monitor as the first to receive the TCO Certified Edge award for groundbreaking achievements in environmental design. The award is presented in recognition of NEC’s achievement in eliminating halogens, a proven hazard to human health and the environment.
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The Johns Hopkins University Applied Physics Laboratory (APL), with help from The Boeing Company [NYSE: BA] and Iridium Communications Inc. [Nasdaq: IRDM], has successfully implemented a new space-based system to monitor Earth’s space environment. Known as the Active Magnetosphere and Planetary Electrodynamics Response Experiment (AMPERE), the system provides real-time magnetic field measurements using commercial satellites as part of a new observation network to forecast weather in space. This is the first step in developing a system that enables 24-hour tracking of Earth's response to supersonic blasts of plasma ejected from the sun at collection rates fast enough to one day enable forecasters to predict space weather effects.
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